Help & Support


Contact Information

United States
usinfo@jmatek.com

Worldwide
info@jmatek.com

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United States
+1 800 474 2147
usinfo@jmatek.com
8:30 AM to 5:30 PM Eastern Time Monday through Friday. Closed for National Holidays.

Canada
canadainfo@jmatek.com

Hong Kong
+852 2559 5522
info@jmatek.com

Argentina
+54 11 4771 2178
latinservicedept@honeywellaircoolers.com

Mexico
+52 55 5211 6813
mxinfo@jmatek.com

China
+86 20 38251510
info@jmatek.com

India
info@jmatek.com

Indonesia
+62 8117301980
service@jmatek.co.id

United Kingdom
support.eu@jmatek.com

Vietnam
+84 868685079
info@jmatek.com.vn

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Dear Valued Customer,

On August 4th 2020, the State of New Jersey and the East coast of the U.S. was hit by Hurricane Isaias. Due to damages to communication infrastructures and power lines, our East-Coast Warehouse is currently out of power. We are working with the relevant authorities to get our systems back up and running, but reports indicate it may take a week to restore operations.

New product orders and replacement parts requested as of Aug 4th will experience delays, as nothing can leave our warehouses while systems are offline. We apologize for the inconvenience this may cause. If you have any product issues, please leave us an email at usinfo@jmatek.com and we will get back to you in the order it was received. Thank you for your patience and understanding.

Stay safe everyone,
JMATEK North America LLC.